Last Updated: December 2024

At TCC, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We collect personal information that you provide to us when registering for courses, including your name, email address, phone number, guardian details, educational information, and payment details. We also collect usage data such as IP addresses, browser type, and pages visited to improve our services.

2. How We Use Your Information

Your information is used to provide educational services, process payments, communicate course updates, send study materials, track attendance, evaluate performance, and improve our teaching methods. We may also use your data for administrative purposes and to comply with legal obligations.

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information. Your data is stored on secure servers with encryption. We use SSL/TLS protocols for data transmission and regularly update our security practices to prevent unauthorized access, disclosure, or destruction of data.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist in operating our platform (payment processors, cloud storage providers) under strict confidentiality agreements. We may also disclose information if required by law or to protect our rights.

5. Student Data Protection

As an educational institution, we take special care to protect student data. Academic records, test scores, and attendance information are kept confidential and only shared with authorized personnel. Parents/guardians have the right to access their child's educational records upon request.

6. Payment Information

Payment transactions are processed through secure third-party payment gateways (Razorpay). We do not store complete credit card or bank account details on our servers. Only transaction IDs and payment status are retained for record-keeping purposes.

7. Cookies and Tracking

Our website uses cookies to enhance user experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser. We use analytics tools to understand how users interact with our platform to improve our services.

8. Third-Party Links

Our website may contain links to third-party websites (WhatsApp, payment gateways, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Student academic records are maintained for a minimum of 5 years. You may request deletion of your data, subject to legal and contractual requirements.

10. Your Rights

You have the right to access, correct, or delete your personal information. You can request a copy of your data, update incorrect information, or withdraw consent for certain data processing activities. Contact us to exercise these rights.

11. Children's Privacy

Our services are intended for students of various ages. For students under 18, we require parental/guardian consent for registration. Parents have the right to review, modify, or delete their child's information at any time.

12. WhatsApp Communication

We use WhatsApp for communication with students and parents. By providing your WhatsApp number, you consent to receive course updates, announcements, and support messages. You can opt out of WhatsApp communications at any time.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notification. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will notify affected users within 72 hours and take immediate steps to mitigate the impact and prevent future incidents.

15. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at +91 89107 01087 or thecommercecompany58@gmail.com. We are committed to addressing your privacy concerns promptly.