Cancellations and Refunds Policy

Last Updated: December 2024

Please read this policy carefully to understand our cancellation and refund procedures.

Course Enrollment Cancellations

Within 7 Days of Enrollment Students may cancel their enrollment within 7 days of registration and receive a full refund (minus processing fees) if they have attended less than 2 classes. A written cancellation request must be submitted via email or WhatsApp.

After 7 Days of Enrollment Cancellations made after 7 days are subject to a 25% administrative fee. Refunds will be calculated on a pro-rata basis for the remaining classes, minus the administrative fee.

Mid-Course Withdrawal Students withdrawing mid-course will receive a refund for unused classes (calculated on a pro-rata basis) minus a 30% administrative and material fee. No refunds will be issued if more than 75% of the course has been completed.

Mock Papers - No Refund Policy All sales of digital mock papers are final. Once a mock paper PDF is downloaded, no refunds or exchanges will be provided under any circumstances. This policy is in place because digital products cannot be "returned" once accessed. Please ensure you select the correct board (ISC/CBSE) and paper before completing your purchase.

Refund Processing Timeline

Processing Time Approved refunds will be processed within 15-30 business days from the date of approval. Refunds will be credited to the original payment method used during enrollment.

Bank Transfer Refunds For payments made via bank transfer or cash, refunds will be processed via bank transfer to the account details provided by the student. Students must provide valid bank account information for refund processing.

UPI/Online Payment Refunds Refunds for UPI and online payments will be credited back to the source account within 7-10 business days after approval.

Non-Refundable Items

• Registration and admission fees
• Study materials and books once issued
• Digital mock papers (once downloaded)
• Processing and transaction fees
• Fees for classes already attended

Special Circumstances

Medical Emergencies In case of medical emergencies with valid documentation, TCC may consider special refund arrangements or course deferrals on a case-by-case basis. Medical certificates from registered practitioners must be submitted.

Course Cancellation by TCC If TCC cancels a course or batch due to insufficient enrollment or other reasons, students will receive a full refund of all fees paid, or may opt to transfer to another available batch.

How to Request a Cancellation or Refund

1. Submit a written request via email to thecommercecompany58@gmail.com or WhatsApp to +91 89107 01087
2. Include the following information: Student name, enrollment date, course details, reason for cancellation, and bank account details (for refunds)
3. Wait for confirmation: You will receive an acknowledgment within 2-3 business days
4. Refund processing: Approved refunds will be processed as per the timeline mentioned above